7scom Frequently Asked Questions

Yes. 7scom is strictly for adults aged 21 and above. Age verification is part of the KYC process required before your first withdrawal is processed. Accounts found to belong to underage users will be closed and any balance will be handled in accordance with the Terms & Conditions.

No. 7scom has a strict one-account-per-person policy. Creating duplicate accounts — under a different mobile number, email, or name — is a violation of the Terms & Conditions and may result in both accounts being suspended. If you've lost access to your existing account, contact our support team for help rather than registering again.

KYC (Know Your Customer) verification requires you to submit a clear image of a valid Philippine government-issued photo ID — such as a PhilSys card, driver's licence, UMID, SSS card, or passport. The name on the ID must match your registered account name exactly. KYC is a one-time process reviewed before your first withdrawal. Once approved, you won't need to repeat it.

Contact the 7scom support team and provide your registered mobile number or email address. The team will verify your identity before assisting you to regain access. Do not register a new account — that would be treated as a duplicate account. Reach us at [email protected] for account recovery assistance.

7scom accepts deposits via Philippine online and mobile banking and supported local e-wallets. All transactions are in Philippine Peso (PHP) — there's no currency conversion at any step. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods. The exact options available to you are displayed in the Deposit section of your account after you log in.

Deposits are credited to your 7scom account once the payment channel confirms the transaction. Processing time depends on the payment method used. Most local bank transfers and e-wallet transactions are confirmed promptly. If your deposit hasn't reflected after a reasonable wait, check your bank or e-wallet transaction history first to confirm the payment went through, then contact our support team with the transaction reference number.

No. Deposits must come from a payment account registered in your own name. Third-party deposits — meaning transfers from an account belonging to another person — are not accepted and may trigger an account review. This policy is in place to protect all players and maintain the integrity of account ownership.

Withdrawal requests are made from within your logged-in account. Before your first withdrawal, KYC verification must be completed — this confirms your identity and age (21+) and ensures funds are sent to a payment channel in your name. Withdrawals are processed in PHP. If you have questions about a pending withdrawal, contact our support team with the relevant details.

Fee details depend on the specific payment method and channel. Review the information in your account's Deposit section for the current details applicable to each option. Note that your bank or e-wallet provider may also have their own transfer fees independent of 7scom.

7scom offers a full game library including live casino tables (baccarat, roulette, blackjack), sports betting on PBA, NBA, international boxing, volleyball, esports, and football, eBingo rooms, fish shooting games, and slots. All games are accessible from one account. Browse the Game Lobby for the full selection.

Yes. 7scom is fully accessible through any mobile browser — no app download is required. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can log in and play from your phone or tablet as long as you have a stable internet connection.

The Sports section covers Philippine Basketball Association (PBA) games, NBA, international boxing, volleyball, esports titles, and football leagues. Live betting is available during select events, with odds updating in real time. The full list of available markets is shown when you're logged in to your account.

No. Every game on 7scom — including live casino, sports betting, eBingo, fish games, and slots — involves a house edge or inherent risk. There is no betting system or strategy that guarantees a profit over time. 7scom is a platform for entertainment; players should approach it with a fixed budget and the understanding that losses are a real possibility.

eBingo on 7scom works similarly to traditional bingo — players purchase cards and numbers are drawn randomly. Prizes are awarded based on the pattern completed on your card within a given game round. Visit the Bingo section after logging in to see available rooms, card prices, and current jackpot details.

Your account is protected by SSL encryption on all sessions and OTP-based login verification when accessing from a new device or browser. KYC ensures withdrawals can only be processed to a payment channel registered in your name. For your own protection, use a unique password not shared with other services and log out after sessions on shared devices.

First, make sure your phone has mobile signal and that the number active on your 7scom account is still in use. OTPs expire within a short window, so if delivery was delayed you may need to request a new one. If you consistently don't receive OTPs, contact our support team. Do not attempt to log in from a different phone number — this will not resolve the issue.

Contact our support team immediately at [email protected]. Do not continue playing until the issue is investigated. Provide as much detail as possible about the transactions in question — amounts, dates, and game types involved. Our team will review your account activity and advise on next steps.

Never. Legitimate 7scom support staff will never ask for your password, OTP, or account PIN under any circumstances. Any message — via SMS, chat, or email — claiming to be from 7scom and asking for this information should be treated as a scam attempt. Report it to our support team and do not respond to or click any links in the message.

Log in to your account and go to account settings. You can set a daily, weekly, or monthly deposit maximum in PHP. Limits take effect immediately when applied. Lowering a limit is instant; raising one is subject to a short waiting period. This is one of the most practical tools for keeping your gaming within budget. See the Responsible Gaming page for more details.

Contact our support team to request either a cooling-off period (a temporary suspension without closing your account) or self-exclusion (a longer-term or permanent option). Both are processed promptly and without judgement. If you feel that gaming is affecting your daily life, finances, or relationships, these options are there to help. Visit the Responsible Gaming page for more information.

No. All games on 7scom — including live casino, eBingo, sports betting, and fish games — have a house edge or inherent risk that makes consistent long-term profit impossible for players. 7scom is designed as an entertainment platform, not a source of income. Never play with money you cannot afford to lose, and never use gaming as a way to resolve financial difficulties.